Refund & Cancellation Policy
Last Updated: January 2026
⚠️ IMPORTANT: Refunds are NOT guaranteed
Refund eligibility depends on ticket type, purchase timing, event details, and specific terms.
1. Refund Eligibility
Refunds may be approved for:
- ✓ Event cancellation or postponement
- ✓ Significant venue changes
- ✓ Duplicate purchases (within 24 hours)
- ✓ Technical errors on our website
- ✓ Other exceptional circumstances
Refunds are generally NOT provided for:
- ✗ Change of mind or personal circumstances
- ✗ Inability to attend the event
- ✗ Dissatisfaction with the event
- ✗ Better prices found elsewhere
- ✗ Lost or misplaced tickets
2. Digital Tickets (E-Tickets)
🔴 Once Delivered = Non-Refundable
Once your e-tickets are delivered to your email, they are generally non-refundable and non-exchangeable.
3. How to Request a Refund
📞 Step-by-Step Process
Step 1: Call us at +1-877-311-7189
Step 2: Provide your order number and reason
Step 3: We review your request within 24-48 hours
Step 4: If approved, refund processes within 5-10 business days
4. Refund Timeline
If your refund is approved:
- 💳 Credit/Debit Card: 5-10 business days
- 🏦 Bank Transfer: 7-14 business days
- 💰 PayPal: 3-5 business days
- 🎁 Gift Card: 1-2 business days
5. Cancellation Deadlines
Refund eligibility may depend on timing:
- 📅 60+ days before event: Higher likelihood
- 📅 30-60 days before event: Standard review
- 📅 14-30 days before event: Limited options
- 📅 Less than 14 days: Rarely approved
⚠️ Day-of or next-day cancellations are NOT eligible for refunds.
6. Contact Support
📞 Refund Support
Phone: +1-877-311-7189
Available: 24/7
Response Time: Within 24-48 business hours